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General

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Do I need to pay to play?

  • Of course not!

  • You can participate in Gems Tournaments for FREE using the Gems that you have collected!

  • Gems can be collected in the game by collecting daily rewards, daily gifts, leveling up, watching videos, and more!

Who is eligible to compete in cash tournaments?

  • Players over 18 can participate in cash tournaments wherever cash gameplay is allowed.

  • In order to participate in a real cash tournament, you must turn on Location Services on your phone.

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  • Tile Cash is legal in the USA in following states:

    • Alabama; Arkansas; Alaska; California; Colorado; Connecticut; Delaware; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Rhode Island; South Dakota; Texas; Tennessee; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming; and Washington D.C.

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  • Unfortunately, the following states don’t allow real-money games:

    • Arizona, Iowa, Louisiana, South Carolina, and South Dakota.

Is my area supported?

  • Tile Cash is legal in the USA in following states:

    • Alabama; Arkansas; Alaska; California; Colorado; Connecticut; Delaware; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Rhode Island; South Dakota; Texas; Tennessee; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming; and Washington D.C.

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  • Unfortunately, the following states don’t allow real-money games:

    • Arizona, Iowa, Louisiana, South Carolina, and South Dakota.

How do I turn on my push notifications?

  • Here's how to turn your notifications on for Tile Cash so you don't miss out on new content and fun updates:

    • Start by going to your iPhone's or iPad's Settings app.

    • Then, in the Settings app, tap "Notifications" and choose "Tile Cash" from the list of apps.

    • Finally, turn on "Allow Notifications". 

Why should I update the app?

  • Our priority is to ensure you have a fantastic and seamless gaming experience, which is why we update the game frequently. 

  • Among the updates are bug fixes, improved features and brand-new tournaments. 

  • Rest assured that all your progress and balance will be saved along with these updates. 

  • For this reason, we recommend that you make sure you have the most recent version of Tile Cash.

How do I contact the support team?

  • Generally, many common problems can be solved in our Help section.

  • We recommend checking it out before contacting our team, as you may find the answer to your issue there.

  • If you prefer to contact our support team, reach out at help@novos.gg.

What should I include in my message to the Support team?

  • When you're sending the Support team a message, please be as detailed as possible. Providing more information will help our team assist you more quickly and efficiently.

  • Payment Issues: Please include the date and amount of the payment, as well as the payment method you used when the issue occurred (PayPal email address or last four digits of the card number used).

How do I take a screenshot?

Why do you need my personal information?

  • The information we collect, such as your name, phone number, address, and payment information, is used to verify your identity and ensure that withdrawals are processed correctly.

  • No personal information you provide will ever be disclosed or used for anything other than its intended use.

Where can I find the Terms of Service?

How do I turn the sound off in the game?

  • Tap the menu button in the top right of your screen.

  • Then tap “Settings”, and  tap on the slide button to turn the sound and/or music off.

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