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Responsible Play Policy

Novos.GG Ltd. (“Novos”, “we”, “us”, or “our”) offers competitions and tournaments in which outcomes are based upon the skill and knowledge of the competitors ("Services"). Competitions and tournaments are meant to be fun and enjoyable, and it is Novos's goal to provide users with a fun game environment. However, should you have concerns about your playing habits, you should consider immediate action to limit and/or self-exclude yourself from further gameplay.​

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​We want our users to have fun! But you must do so responsibly. Novos is committed to ensuring responsible playing. The following provides advice and information regarding the measures Novos has put in place in order to ensure a fair, safe, and responsible environment.

How to Identify Playing Problem

Novos encourages responsible gameplay, and it is our goal to ensure that your experience is as enjoyable as possible. Novos will never induce, pressure, or encourage players to play beyond their limits or chase losses.​

 

Playing problem may result in financial hardship. If you feel you have an excessive play problem, we urge you to seek assistance. Excessive play warning signs may include:

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  • Do you stay away from work or college to play?

  • Do you play to escape from problems in your life (boredom, unhappy home life, etc.)?

  • If you run out of money when you're playing do you feel lost and in despair, and want to find money to gamble again as soon as possible?

  • After losing, do you feel you must try and win back your losses as soon as possible?

  • Have you lied, stolen or borrowed to get money to playing or pay your playing related debts?

  • Have you ever lied to cover up the amount of money or time you’ve spent playing?

  • Do you play until your last penny is gone, even if it’s for your bus fare home or for food?

  • Are you getting into debt because of your playing habits?

  • Have others ever criticized your playing habit?

  • Are you reluctant to spend 'playing money' on anything else?

  • Have you lost interest in your family, friends or other pastimes?

  • Do you put playing before your family and other loved ones?

  • Do arguments, frustrations or disappointments make you want to play more?

  • Do you feel depressed or suicidal because of your playing behavior?

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If you or someone you know is or may be experiencing any of the warning signs listed above, it is important that you immediately seek advice and support.

Playing Problem Resources

Please see below suggested organizations that are committed to providing necessary support for people suffering from playing addiction. Additional resources may be available in your jurisdiction.

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Please note that the above resources (and any other additional resource available in your jurisdiction) are not in any way affiliated with Novos, and that they do not provide customer support or dispute resolution services regarding your account.

If you have any questions, require assistance in finding appropriate support in your area, or believe that your or someone you know is suffers from playing problems, please contact us at office@novos.gg

Self-Exclusion

​You may voluntarily self-exclude yourself from accessing the Services at any time by emailing us at office@novos.gg Your request must include your full name and email address so we may verify your account and block your access to the Services. The self-exclusion will last for a period of at least three (3) months. We will not reopen any self-excluded account prior to the three (3) month self-exclusion period; however, after the expiry of the minimal exclusion period, you may contact us and ask for your account to be re-activated. The self-exclusion will only be lifted seven (7) days after we receive your written email requesting to reinstate your account.

 

If you choose to self-exclude, we will use all reasonable efforts to ensure we comply with your self-exclusion. However, in agreeing to self-exclude, you accept that you have a parallel responsibility not to attempt to circumvent voluntary self-exclusion.

 

During the period of self-exclusion, we will use reasonable efforts to not send you any marketing materials and we will not accept any deposits or entries from you, and you may not open a new account.

 

You may also elect to close your account at any time. If you wish to terminate your account, please email us at office@novos.gg. Please note that any prizes assigned to your account will be forfeited upon termination.

Social Media Platforms

The online advertising of game products has increased over time on social media platforms; you can limit your exposure to such advertisements using the tools provided through some social media platforms.

For information on how you can limit your exposure to advertising on Twitter please see here; on Facebook please see here; and on Google please see here.

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